Feedback

NHBS is one of my favorite vendors. Not only do they have a huge selection of natural history books, they will happily search for those exceptionally obscure titles that are not in their catalogue. They also provide an excellent standing order service, promptly and efficiently sending each new volume in a series as it becomes available. These features, plus cheerful customer service and fair prices, make NHBS an easy vendor to recommend.

NHBS are one of the major book suppliers that the NHM Library uses and we find their customer service to be excellent; we appreciate all of the following: good discounts on marked prices; quick turnaround to supply our orders, willingness to source material from around the world and find material not on their database; keeping us updated on order status regularly; website that has easy to use new titles pages and subject sections/catalogues that update regularly and provide current awareness for purchase choices.

We have used NHBS as our main supplier of books in biology for many years. As biology is our subject, that means many, many books! We have always been very happy with NHBS service. Not only can they supply us with all easy-to-get books from the big publishers, but also all those special books from small publishers, private organizations etc. Such books are often difficult to get through the normal suppliers. We also appreciate the personal service that we get at NHBS and that their catalogues contain all the biology books available.

We have had the great pleasure of dealing with NHBS for over 20 years, during which time we have established a strong and friendly relationship. As our principle supplier of monographs and CD-ROM/DVD materials, we have been consistently delighted with the high level of service provided. The quality of customer care is reflected in the way that some of our more obscure requests are researched and sourced on our behalf, and in the way we are alerted to possible duplication of orders, which avoids the extra work and expense of having to return surplus items. Any goods which arrive here damaged in transit are immediately replaced by return.

In general, NHBS is my favorite supplier (very professional and fast). Bravo!

NHBS has a good service, competitive prices, fast and excellent customer team and a fantastic monthly update to new books. In one word, superb.

NHBS have become the world’s foremost supplier of natural history and environmental books. For me, one of the key features of NHBS is its ability to not only to run down some of the most obscure literature, but also their ability to sell publications produced by conservation partners, and get them to a wider audience.

May I take the opportunity to thank you for the outstanding help and customer service I received from your company. You and the NHBS staff displayed a rare showing of both technical awareness of the issue I faced and a sympathetic and understand approach to my problem. I have tested out the newly equipped moth trap and am looking forward to my demonstration to the local scout group this Friday. I would not hesitate for one second to use your company again and recommend you to others. Marks out of 10? Around 99!

I just received my second Fungi of Switzerland book from you today. Like the first, it arrived quickly and in perfect condition because it was packed so well.

I contacted NHBS and asked for a replacement, and they agreed to send out another unit once I returned the 'faulty' one, with no quibble at all. They even paid the return postage. EXCELLENT SERVICE FROM NHBS. I have since already bought other items from them after that, and will continue to choose them wherever possible for future purchases. Good service deserves to be rewarded. The replacement unit works perfectly.

Hampshire Ecological Services Ltd use NHBS to supply bat boxes as part of our specialist bat mitigation work. We welcome the range and price of boxes available and have been delighted with the speedy service compared to other suppliers.

For over 20 years I have admired NHBS for their extraordinarily comprehensive book list. In the old days, when they produced that enormous broadsheet style catalogue, I remember reading through the titles trying to decide which was the most obscure. It was (and still is) a challenge to find a natural sciences book, no matter how unusual, that NHBS can't supply. NHBS is a national institution, not to say an international one, in the world of natural history!

Thank you once again for all your help with this order. I'm happy to say that the package was delivered to my brother in Budapest yesterday, and he was very pleased to get the CDs. I'm very grateful for all your help with the original order and especially with the replacement when the first shipment disappeared. Your customer service is outstanding, and I'll definitely refer friends and colleagues to you. May all go well for your company.

Today my last order arrived here in India as fast and safely as all my orders before. Many, many thanks to all of you! Your quick and straightforward service saved the fieldwork for my PhD project in Kerala. Next year I will conduct a second field phase - therefore I will need loads of specimen tubes again....

NHBS offers a wide variety of mycological books and diverse equipment for field work, microscopy and further lab processing. Prompt and trustful service.

I applied for the Gratis Book Scheme. In November 2012, I received a free book from NHBS. On behalf of Parque Nacional Nahuel Huapi I would like to thank NHBS. The book will be very very useful for my students which are currently working in conservation programs related to mountain wetlands in Patagonia.

NHBS is a real treasure for nature lovers and researchers. I ordered a book from NHBS, it reached India within 7 days by standard shipping! Wonderful packing. Great offers… Thank you for your excellent service.

One year, our field research crew faced huge densities of rodents. We would have run out of live traps quickly if NHBS had not been able to ship us all the last live-traps available for sale in the UK within 36 hours to the field site and our research resumed. Efficient!

I have received all the books that I have ordered in a perfect state. Once again it has been a pleasure to trade with you.